Human Rights Management < Sustainability

LG U⁺ respects its employees and treats them fairly based on their competence and performance. It follows the ‘people-oriented management’ principle to ensure that its employees can remain creative at work.
We also apply these principles to all the stakeholders including customers, partners, and local communities to promote human rights in the business setting.

Human Rights Policies

Customers
- Protect privacy.
- Protect customer information.
- Ensure the rights to receive equal services.
- Ensure fair trade that respects consumer rights.
Partners
- Pursue fair trade.
- Take a win-win approach.
- Help partners pursue human rights management.
Employees
- Don't discriminate.
- Ensure equal opportunities.
- Respect the freedoms of assembly and association.
- Create a safe workplace.
- Respect working conditions.
Local Communities
- Protect the human rights of the local community members.
- Achieve transparency when disclosing information.
- Protect the environment.

LG U⁺ respects human dignity and the right of our clients, corporate partners, employees, and all stakeholders to pursue happiness. We will also achieve sustainable development for mutual coexistence through principled management, competing fairly based on our merits.

LG U⁺ publicly supports the United Nations' (UN) Universal Declaration of Human Rights, the Ruggie Framework, the Convention on the Rights of the Child, the UN Global Compact's (UNGC) Ten Principles, the Organization for Economic Cooperation and Development's (OECD) Guidelines For Multinational Enterprises, and the International Labor Organization's (ILO) prescribed working conditions. We also promise to adhere to the labor and human rights provisions of all states where we operate. If this policy conflicts with international guidelines or relevant domestic laws, we will abide by the stricter principles and standards.

This commitment applies not only to LG U⁺ but equally to corporate partners, customers, and all local community stakeholders. LG U⁺ practices a human rights management policy that evaluates and improves all human rights factors arising from management activities and provides complaint and remedy procedures for human rights violations.

Human Rights
Management Policy

Activities of Human
Rights Protection

Protection of Emotional Workers: LG Uplus regularly conducts satisfaction surveys on customer response workers and collects opinions on the working environment and welfare. In addition, we are striving to protect the human rights of counselors by establishing a manual for responding to black consumers and conducting related training as a necessity, and operating a window dedicated to handling grievances for counselors.
Managing Access to Vulnerable Information: LG Uplus conducts a diagnostic evaluation once a year on the accessibility of the website for the purpose of closing the digital gap. In addition, we are trying to create a sound online environment such as blocking content (adult, illegal) that is harmful to children and developing apps to prevent excessive immersion in mobile phone devices
Operation of The Unmarried Declaration System: LG Uplus introduced the industry's first non-marriage subsidy program to respect the life decisions and diversity of all executives and employees, regardless of gender or marital status. Employees who express their intention to be unmarried on the company bulletin board will be provided with the same level of subsidy and vacation as married employees.

Human Rights Grievance Channel

We are operating an anonymous ‘Grievance Care Center’ to protect employee rights.

Grievance care center’s claims
handling process

For more details, please refer to
LG U⁺'s Sustainability Report.